Refund and Returns Policy

Refund and Returns Policy

Effective Date: 01 May 2026
Website: https://europeanexportcollection.com/

1. Introduction

At European Export Collection Wholesale, we aim to provide high-quality products and excellent service. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted.

2. Returns Eligibility

We accept returns only if:

• The product is defective or damaged upon arrival
• The wrong item was delivered
• The issue is reported within 3–5 days of receiving the order

3. Non-Returnable Items

We do not accept returns for:

• Used or washed items
• Items without original packaging or tags
• Sale or clearance products (unless defective)
• Change of mind after purchase (for wholesale orders)

4. Refund Process

If your return is approved:

• Refunds will be processed after inspection of the returned item
• Refund will be issued to the original payment method or agreed method
• Processing time may take 5–10 business days

5. Exchange Policy

We allow product exchanges if:

• The item is defective or incorrect
• Stock is available for replacement
• Exchange request is made within the allowed time frame

6. Shipping Costs

• If the error is from our side (wrong/defective item), we will cover return shipping costs
• If return is due to customer request (where applicable), shipping cost will be borne by the customer

7. Wholesale Orders

For wholesale purchases:

• Strict quality checks are applied before dispatch
• Returns are only accepted for damaged or incorrect items
• Bulk order cancellations after dispatch are not allowed

8. Contact Us

For any refund or return queries, please contact us:
🌐 https://europeanexportcollection.com/